All orders are shipped via Australia Post. Once your order has moved to the shipping status, Australia Post will notify you via email and SMS with your tracking information and estimated delivery window.

Barkmere products are handcrafted in Australia using locally sourced ingredients. Our products are made using only natural and organic products. All Barkmere products are cruelty free.

Please Note. All Barkmere products are non-medicated. Our range only contains organic and natural ingredients, no chemicals are used in the making of products. We only use 0.5 - 1% of essential oils in all our product bases. 

Please Note. This product is non-medicated. It only contains organic and natural ingredients, no chemicals are used in the making of this product. We only use 0.5 - 1% of essential oils in all our product bases. . 

We use many different organic oils across the range, if you have any questions please contact us or if your dog has issues or allergies please let us know so we can direct you to the best products .

If you have a cat, please refer to the Safe for Cats section on the website.

The 20 page grooming guide ebook with helpful tips and advice on grooming your pooch of all life stages is available for free on selected grooming products only. If you see the ebook banner on the product page your order will contain the ebook. Ebooks are emailed to you once your order has moved into the shipping stage. If you didn't receive the email please contact us with your order number.

Please note; the grooming guide is only available on grooming products like - balm. shampoo, spritzer or soap, grooming packs and grooming specials / bundles.

For returns and refunds, visit our Returns and Refunds Page here.

Discount codes can be added to the final check out stage before picking your shipping method. Please look for the drop down or box labeled -" Order summary " If using a mobile it is directly under the logo. If using a desktop or tablet is located on the right margin of the checkout section. ** Discount codes are not automatically applied, you need to manual add your code before payment. 

If you received an email advertising a current special which contains a discount code , and this special is for a FREE product, the free product must be added to your cart along with any other items including the code to activate the deal.

At Barkmere we try and use eco friendly packaging as much as we can. 

All shipping boxes are Kraft cardboard with no added plastics or colouring, and can be recycled. 

Amber bottles used in our shampoo and spritzer are made from a recycled plastic from a NSW emission free factory. 

The eco pouches we use are made from a recycled compost and can be placed in your yellow bin. 

We also use a vacuum sealed bag on some items to prevent damage and leaking, these are also made from a recycled material and can be placed in your yellow bin when ready. 

At times depending on our Australian packaging supplier products may ship in a different colour. The standard colour is black, but at times we may ship items in white, silver or transparent. Please know this makes no difference to the actual product itself just the packaging my differ during busy times.

When you choose to unsubscribe from our promotional emails such as product launches, special offers, and seasonal campaigns, you are opting out of receiving marketing content only. However, this does not unsubscribe you from essential system-generated emails.

System emails include, but are not limited to:

• Order confirmations
• Shipping updates
• Customer support replies
• Cart reminders
• Product view follow-ups

These are triggered automatically by your activity on our website. For example, if you return to our site after unsubscribing and add items to your cart, browse a product, or begin a checkout process, our system may still send you a reminder or follow-up email. These are classified as transactional or behavioural emails, not marketing, and are sent to enhance your shopping experience.

This type of functionality is standard across virtually all modern eCommerce websites. Unsubscribing from marketing emails does not prevent a website from sending transactional or system messages, as they are considered necessary to fulfil services you’ve engaged with, such as browsing, initiating a purchase, or requesting support.

If you have any concerns about the types of emails you’re receiving, or wish to have all email contact reviewed, please reach out to our customer support team and we’ll be happy to assist.