Shipping & Returns
🎅 Holiday Shipping Update 🐾
Let’s be honest... we are total suckers for your dogs! 🐶
We can't bear the thought of them missing out on a holiday pamper, so unlike the rest of the world, we will be OPEN and packing orders during the break!
Orders placed during these dates will be processed and shipped on Dec 29th.
We are OPEN! We will be shipping orders daily from Dec 29th to Dec 31st.
Orders placed during this time will be processed and shipped on Jan 5th 2026.
From Jan 5th 2026 onwards, we are back to our normal shipping schedule!
Happy Holidays to you and your furry friends! 🐕🎁
Australia Wide Shipping
We ship quickly and simply with Australia Post, so your pup’s favourites arrive fast, no matter where you live.
Shipping Options
Flat rate shipping, no surprises at checkout.
| Shipping Option | Cost | Speed |
|---|---|---|
| Standard Shipping | $9.95 | Arrives in a few days |
| Express Shipping | $14.95 | Faster delivery |
| Free Shipping | Orders over $75 | Great value |
We dispatch daily from Brisbane. Australia Post timeframes vary by location.
Next Day Dispatch
We ship from Brisbane every business day. Order between Sunday and Thursday and we dispatch by the next business day. Orders placed on Friday or Saturday dispatch on Monday.
Tracking and Transit Cover
Track your parcel from our door to yours. If your order arrives damaged, we replace it, simply send a photo and your order number.
Need to Update Your Address
Contact us before dispatch and we will adjust your delivery details for you.
Refunds
For returns and refunds, visit our FAQ page.
