Shipping & Returns

Your order leaves our warehouse in 1-2 business days from your order date. Once collected by Australia Post, delivery times vary depending on your location across Australia.

You will receive a shipping notification with your tracking details once your order is booked in. Please note that tracking will update once Australia Post collects your parcel — if your tracking shows no movement yet, sit tight, it is on its way.

If your order arrives damaged, simply send a photo and your order number and we will replace it.

Need to update your address? Contact us within a few hours of placing your order and we will sort it for you.

Our shipping rates were recently updated.

Like many small businesses across Australia, we've been impacted by significant fuel surcharge increases from Australia Post driven by the ongoing global fuel crisis. We held off for as long as we could, but unfortunately these costs are no longer something we're able to absorb.

We know nobody loves a price increase and we genuinely don't love passing one on. But we're committed to keeping Barkmere sustainable so we can keep doing what we love — making products your dog truly deserves.

Thank you for supporting a small Aussie business. It means the world to us. 🐾