Shipping & Returns

Your order leaves our warehouse in 1-2 business days from your order date. Once collected by Australia Post, delivery times vary depending on your location across Australia.

You will receive a shipping notification with your tracking details once your order is booked in. Please note that tracking will update once Australia Post collects your parcel — if your tracking shows no movement yet, sit tight, it is on its way.

If your order arrives damaged, simply send a photo and your order number and we will replace it.

Need to update your address? Contact us within a few hours of placing your order and we will sort it for you.

We have been shipping orders across Australia for over 10 years using Australia Post exclusively. Here is the best tracking advice we can give you.

Always place your order using the same email address and mobile number that you have registered in the Australia Post app. When they match, your order will automatically appear inside the app the moment it is booked in — you will get SMS notifications, email updates, and live tracking all in one place without having to search for anything.

We also encourage all of our customers to add their mobile number at checkout. This is completely optional, but adding your mobile number means Australia Post can send you SMS tracking notifications directly — so you always know exactly where your order is without needing to check your email.

If you do not have the AusPost app yet, it is free to download and genuinely the easiest way to track any parcel across Australia. Download the AusPost app here.

Our shipping rates were recently updated.

Like many small businesses across Australia, we've been impacted by significant fuel surcharge increases from Australia Post driven by the ongoing global fuel crisis. We held off for as long as we could, but unfortunately these costs are no longer something we're able to absorb.

We know nobody loves a price increase and we genuinely don't love passing one on. But we're committed to keeping Barkmere sustainable so we can keep doing what we love — making products your dog truly deserves.

Thank you for supporting a small Aussie business. It means the world to us. 🐾