Shipping & Returns
Ships in 2-3 Days
Standard Post - $9.95
Next Day Dispatch - Priority
Express Post - $15.95
Next Day Dispatch - Priority
Free Shipping - Orders over $100
Next Day Dispatch - Priority
International shipping options below.
30 Day Money Back Guarantee
Flat Rate - One fixed shipping charge per order. Any order value or size !
Delivery times vary depending on the delivery speed you choose, and the location we are sending the order too. WA may experience slightly longer delivery times.
Your shipping confirmation email will contain your tracking number if you wish to track the order yourself or check updates.
Please contact us ASAP if you need to make any changes to your address before we ship the order. If your order has shipped please use the provided tracking number and contact the courier directly.
Next Day Dispatch* - This means your order will be processed and leave our hub by the next business day. Compared to other companies that only ship your order 2/3 days after it is processed, we like to get your order on the road for you ASAP. Next Day Dispatch does not mean it will be delivered the next day once you place your order. It means it will ship from us the next day. Orders place from Sun - thurs are shipped next day. Orders placed on Fri & Sat are shipped Mon.
Transit Cover - We offer full transit cover on your orders. If your order is damaged for any reason in transit to you by Aus Post we will send a replacement for FREE. Photo and order number required of product.
Delivery Notes - You can leave delivery notes on your order using the note section in the shopping cart. Delivery notes can be instruction for the courier if you like, however we can't guarantee all couriers / posties will read these instructions. lf you leave a note like this we take no responsibility if they do not follow the instructions on the shipping slip.
INTERNATIONAL SHIPPING
We offer two shipping methods - Standard & Express. If your country is not displayed at checkout please contact us. International shipping rates are based on weight and location.
Shipping costs are non-refundable
We currently ship to NZ, USA and SINGAPORE. All international orders come with Full Tracking and Next Day Dispatch.
REFUNDS
Please view are full refund policy on our FAQ page HERE
We take privacy and security seriously, Thats why as a business owned and operating in Brisbane Australia we use the new and secure .AU domain.
For the .au domain name you must have an Australian presence, which includes being a citizen or permanent resident of Australia and being an organisation registered in Australia. Just remember to look for the .AU at the end of barkbutter.au to know you're in the right place. Happy safe shopping.
