Shipping & Returns

STANDARD - $8.95*
EXPRESS - $14.95*
FREE EXPRESS - Orders Over $95*

    All order's comes with.

    Priority Handling
    Next Day Dispatch 
    Shipped from Brisbane
    Free 30 Day Returns 
    Tracking with Aus Post 
    Damage Transit Cover

    Xmas / New Year Shipping Information - HERE

    *On Board For Delivery - 2 hour delivery window notifications when paired with an Aus Post Account - Sign up today for a free Aus Post Account Here . Track all your parcels in one app Australia wide.

      * Flat Rate - One fixed shipping charge per order. Any order value or size !

      All orders are shipped via Australia Post. Once your order has moved to the shipping status, Australia Post will notify you via email and SMS with your tracking information and estimated delivery window.

      Your shipping confirmation email from Bark Butter will contain your tracking number if you wish to track the order yourself or check updates. 

      Please contact us ASAP if you need to make any changes to your address before we ship the order. If your order has shipped please use the provided tracking number and contact Australia Post to arrange re-delivery or pick up from a local LPO. Click Here

      Please Note : Australia Post are removing Card To Call paper slips, They will slowing be moving to a digital notifications when they are unable to delivery your order. We highly recommend registering for a free Aus Post account and downloading the Aus Post app to track all your orders Australia wide. We only use Aus Post so you can track your Bark Butter orders using the app or website, and also get a 2 hour delivery window notifications when your order is out for delivery. Sign up today for a free Aus Post Account Here 

      Next Day Dispatch - This means your order will be processed and leave our hub by the next business day. Compared to other companies that only ship your order 2/3 days after it is processed, we like to get your order on the road for you ASAP. Next Day Dispatch does not mean it will be delivered the next day once you place your order. It means it will ship from us the next day.

      Transit Cover - We offer full transit cover on your orders. If your order is damaged for any reason in transit to you by Aus Post we will send a replacement for FREE. Photo and order number required of product. 

      Delivery - All orders are shipped with signature required, However you can request the parcel to be left at your address if you use the Aus Post tracking link  in your email and then activate" Safe Drop Options ". If you request authority to leave we will not be responsible if the parcel is stolen or moved from your property once Aus Post have labeled the parcel as delivered, it is also not our responsibility if the parcel is left in an unsecured area on your property and the parcel is damaged or stolen because of this. 

      INTERNATIONAL SHIPPING

      We offer two shipping methods - Standard & Express.
      If your country is not displayed at checkout please contact us.
      International shipping rates are based on weight and location.

      Shipping costs are non-refundable

      We currently ship to NZ, USA and SINGAPORE. All international orders come with Full Tracking and Next Day Dispatch. 

      REFUNDS

      Please view are full refund policy on our FAQ page  HERE

      We take privacy and security seriously, Thats why as a business owned and operating in Brisbane Australia we use the new and secure .AU domain.

      For the .au domain name you must have an Australian presence, which includes being a citizen or permanent resident of Australia and being an organisation registered in Australia. Just remember to look for the .AU at the end of barkbutter.au to know you're in the right place. Happy safe shopping.