Charcoal Treats
Flat rate shipping, Australia wide. No surprises at checkout.
- One flat rate, no matter how much you order — fill your boots
- Your order leaves our warehouse in 1-2 business days
- Every order ships with full Australia Post tracking
- Lost or damaged — we make it right
- No hidden fees, no weight-based surprises at checkout
- 10% OFF automatically applied at checkout — no code needed
- Free 10g Pocket Repair Balm with every order — valued at $14.95
- Free 23 page Grooming eBook with tips, advice and exclusive discount codes
- Afterpay and PayPal available
| Shipping Option | Cost | Speed |
|---|---|---|
| Standard Shipping | $11.95 | Arrives in a few days |
| Express Shipping | $16.95 | Faster delivery |
| Free Shipping | Orders over $95 | Great value |
Your order leaves our warehouse in 1-2 business days + AusPost transit time. Delivery times vary by location. All orders are shipped using Australia Post with full tracking.
How does dispatch and delivery work? ▼
Your order leaves our warehouse in 1-2 business days from your order date. Once collected by Australia Post, delivery times vary depending on your location across Australia.
You will receive a shipping notification with your tracking details once your order is booked in. Please note that tracking will update once Australia Post collects your parcel — if your tracking shows no movement yet, sit tight, it is on its way.
If your order arrives damaged, simply send a photo and your order number and we will replace it.
Need to update your address? Contact us within a few hours of placing your order and we will sort it for you.
Tracking tips from us 🐾 ▼
We have been shipping orders across Australia for over 10 years using Australia Post exclusively. Here is the best tracking advice we can give you.
Always place your order using the same email address and mobile number that you have registered in the Australia Post app. When they match, your order will automatically appear inside the app the moment it is booked in — you will get SMS notifications, email updates, and live tracking all in one place without having to search for anything.
We also encourage all of our customers to add their mobile number at checkout. This is completely optional, but adding your mobile number means Australia Post can send you SMS tracking notifications directly — so you always know exactly where your order is without needing to check your email.
If you do not have the AusPost app yet, it is free to download and genuinely the easiest way to track any parcel across Australia. Download the AusPost app here.
Why did our rates change? ▼
Our shipping rates were recently updated.
Like many small businesses across Australia, we've been impacted by significant fuel surcharge increases from Australia Post driven by the ongoing global fuel crisis. We held off for as long as we could, but unfortunately these costs are no longer something we're able to absorb.
We know nobody loves a price increase and we genuinely don't love passing one on. But we're committed to keeping Barkmere sustainable so we can keep doing what we love — making products your dog truly deserves.
Thank you for supporting a small Aussie business. It means the world to us. 🐾
Free Shipping
Spend over $95 in a single order and standard shipping is on us. Free shipping is automatically applied at checkout — no code needed.
Online Store Only
Barkmere® is a 100% Australian owned and made dog grooming brand, manufactured right here in Brisbane, Queensland. Both the Barkmere® and Bark Butter® names are registered Australian trademarks. We sell exclusively through our own online store, no third party sellers, no marketplace listings. Every order comes directly from us.
Refunds
For returns and refunds, click here for more info
AUSTRALIAN MADE & OWNED
From my kitchen to Barkmere.
Hi, I’m Fraser and this is Rosie, Norman’s official stunt double. Norman is fully retired now and currently parked under an air conditioner.
Back in 2015, I started a little brand called Bark Butter® after seeing my best mate struggle with skin irritations, hot spots and sore paws. As a chef for more than twenty years, I’ve always believed that nature holds the key to wellbeing, so I began mixing away in my own kitchen to find a better way.
After a few trials and a lot of testing on Norman, I created a simple blend that changed everything. His skin healed, his paws softened, and I finally had my happy, healthy bulldog back. Soon, friends were asking for the same balm for their dogs and before long, Bark Butter® was born.
So, why the change to Barkmere®?
We’ve been around for over 10 years now, and as our range grew to include shampoos, soaps and grooming gear, we noticed something interesting: many people naturally associated the name “Bark Butter®” with just one product, our original repair balm.
We realised it was time to give the business a name that represents everything we offer, not just the balm. That’s where Barkmere® comes in.
Barkmere® is now the name of the brand as a whole, representing our entire grooming range. The Bark Butter® name you know and love isn’t going anywhere, it lives on as the name of our hero product, the Bark Butter® Balm.
Barkmere® means pure and simple. It’s our way of celebrating a decade of natural dog care while keeping everything else exactly the same. Same team, same chef-created formulas, same trusted products, just with a fresh look that clears up the confusion and sets us up for the next chapter.
Barkmere® is a 100% Australian owned and made dog grooming brand, manufactured right here in Brisbane, Queensland. Both the Barkmere® and Bark Butter® names are registered Australian trademarks. We sell exclusively through our own online store, no third party sellers, no marketplace listings. Every order comes directly from us.
Thank you for supporting an Australian made, family-run business. Norman and I can’t wait for you and your dogs to enjoy what’s next.
Pure. Simple. Dog Grooming.
Tap to view Bark Butter / Barkmere timeline image
